In the past few months, I have been working on self-improvement. How do I do this? Every day for about an hour I try to find some time to complete an online course through the NAPA auto care training center.
This week my focus was on communication. I’ve learned that communication is all about approach and the person you are speaking with has to be ready to listen to what you have to say or your point won’t get across. Also, people communicate in different ways some of those ways are by words, tone, eyes, and gestures. I personally don’t make a lot of eye contact but I use a lot of body language. My body language looks like I have ants in my pants!
When communicating, there are several key steps involved. First, you must prepare yourself and the other person, next, send your message and always check for understanding. When having a conversation you should never interrupt, let the person finish and really pay attention and show interest.
I’ve also been learning about service sales. The main thing I’ve gotten out of this training it is that honesty is the best policy. You should never try to over sell your customer because that is how you lose trust. Always recommend what they really need and help prioritize what’s needed first. Trust between services writer and customer is important because if trust is established than they become loyal customer. I even started writing my name as the service writer for the tickets that I write up. If the service work is something small, I’ll take it upon myself to bring it up to the customer to see if they want to get it done. I mean what’s the point in learning something if you’re not applying it?
Now, I have just started the MS Office portion of the training class. It’s pretty much everything 101 the basics of windows. Even though I know the basics already it doesn’t hurt to review. Practice makes perfect and there is always room for improvement.