Updated October 9, 2024
Do you ever wonder about the repairs your car needs, or what an autoshop is recommending?
When having your vehicle serviced, you may have some unanswered questions or would like to see any problems that are mentioned for yourself.
Steve’s Auto Repair provides digital vehicle inspections that offer additional information about the health of a vehicle. They can be sent to our customers over email or text.
The form is filled out as our technicians perform courtesy checks. During this process, all areas of a vehicle are looked over.
We began using digital inspections in 2019. Before that, we would write down notes and fill out a check list.
What digital inspections include
Through digital inspections, the technicians are able to provide more details and take photos of vehicles they work on.
These photos can be of components that are in good shape. They might also indicate recommended repairs and services.
While performing courtesy checks, we might see a leak, discolored coolant, worn shocks and struts, corrosion on batteries, or other concerns. These discoveries can easily be shared with the customer, even when they aren’t at or near the shop.
Videos may be uploaded, as well. Sometimes, videos better illustrate what we are noticing, such as a suspension part that’s moving or a noise.
In addition to providing recommendations and diagnosis, technicians have the ability to write out a description or add an animation about parts. For example, if you don’t know what a power steering belt is, there could be an animation that explains how it works.
Benefits of using this tool
Using digital inspections has been beneficial for our auto repair shop and customers.
With this tool, we are able to point out potential problems, prepare customers for any services their vehicle may need in the future, and inform drivers about what we found when performing diagnostic testing.
Customers who keep the link to the inspection can always go back and look at it. So, they don’t have to worry about losing a paper copy or it becoming stained.
Legibility is another benefit. Employees and customers are able to read what the technician wrote. For those who speak English as a second language, digital inspections can help break down language barriers.
Details can be provided in a timely manner, so customers don’t need to wait until they arrive at the shop to receive updates. Plus, more information can be conveyed than when our technicians filled out courtesy check sheets.
Nowadays, fewer people are waiting around for their car. Instead, they are going to work, running errands, and spending time with family. Rather than bringing customers to their car to show them exactly what’s going on, we can bring the car to them.
Steve’s Auto Repair & Tire is an authorized Goodyear tire dealer located in Woodbridge, Virginia. Automotive repair services are performed on all makes and models, including BMW and Mercedes. Services include oil changes, brakes, alignments, inspections, and computer engine diagnostics.







