Last Tuesday I answered the phone, like I normally do, it was a customer that wanted pricing on tires. Our service manager was out for the day and I have never done tire pricing!
I logged onto our system and quoted the customer some brands and pricing. I told the customer we would have them no later than 3pm. He said he would be at the shop around 5pm due to traffic which was fine with me because I was so excited that I ordered and built my first ticket, I even sold him an alignment to go with his four new tires and oil change. But 5:00 rolled around and the customer never showed up or called and shortly after we closed.
On Wednesday, I didn’t hear anything from him either. So when Thursday came I thought that maybe the tires would get sent back but thankfully they didn’t. My customer that I was awaiting for finally showed up. I quickly checked him in because I didn’t want him to change his mind. We installed all 4 tires, mounted and balanced them of course, proceeded with the remaining alignment and oil change. He picked up the vehicle and seemed very happy with our choice of tires and services. It made me feel amazing that it was “My baby” from the beginning to the end of the transaction, maybe this will be the beginning of learning and achieving more active parts in the service writing dept?! Stay tuned, I will have to update you on my next “baby”.